Need a hand with webhook-notify? You’re in the right place.
Contact
Email j@jaym.cc. We aim to reply within three business days.
To help us help you faster, include your account email, the app version (menu bar icon → About), and the name of the listener involved.
Common problems
Nothing arrives as a notification. Check that macOS notifications are allowed for webhook-notify in System Settings → Notifications. The app can be polling correctly and still show nothing if macOS is suppressing its banners, or if Focus is on.
The webhook source says it delivered, but nothing showed. Open the app’s recent-activity feed. If the request is listed there, the problem is at the notification end (see above). If it is not listed, the request never reached your listener URL, so check the URL in your webhook source for a typo or a trailing character.
A notification arrived but the text is wrong or empty.
Your Mustache template is referencing a field the payload does not contain. Open the listener, look
at a recent payload, and check the dot-path. {{body.repository.full_name}} only works if the
payload actually has body.repository.full_name. The Suggest with AI button will draft a
template from a real sample payload for you.
Some notifications never fire. Check whether the listener has a JSONPath filter set. A filter means the listener only fires on payloads that match it.
“Daily webhook quota exceeded”. Each plan has a daily limit on stored payloads. It resets at midnight UTC.
The app says my subscription has lapsed but I subscribed through Setapp. We re-check your Setapp subscription periodically. Open Setapp, confirm the subscription is active there, then quit and reopen webhook-notify. If it still shows as lapsed, email us.
Retention
Inbound payloads are kept on the receiver for 14 days so the app can pick them up, then deleted automatically. Deleting a listener deletes its stored payloads immediately. Full detail is in the Privacy Policy.
Deleting your account
Email j@jaym.cc from the address on the account and ask us to delete it. We will confirm, then remove your account, your listeners, and all stored webhook content. This is permanent.
Requesting your data
Email j@jaym.cc and we will send you a copy of your account data and any stored payloads in a machine-readable format, within 30 days.